Privacy Policy

This Privacy Policy explains how ZYNDIO collects, uses, shares, and protects information when you visit the site, create an account, use the quiz, place an order, request support, or move into a program that may involve clinician review, pharmacy dispensing, lab services, or other fulfillment steps.

When we say ZYNDIO, we mean the ZYNDIO website and related member experiences. This policy applies to information collected through this site and related services unless a separate notice specifically says otherwise.

Some treatment paths may also involve independent clinicians, pharmacies, laboratories, payment processors, shipping providers, analytics vendors, email or messaging platforms, and other service providers. If one of those parties collects information directly from you or provides regulated healthcare services, that party may also apply its own privacy notice, professional obligations, or legal requirements.

ZYNDIO is intended for adults. You must be at least 18 years old, or the age of majority in your state or jurisdiction if older, to use the site, create an account, submit a quiz response, or attempt to purchase a program through the platform.

We do not knowingly design the site for children or knowingly collect personal information from minors. If you believe a minor has submitted personal information through the site, contact us and we will take reasonable steps to review the issue and remove information when appropriate.

Depending on the path you choose, certain programs may also require additional intake, eligibility review, prescription handling, lab coordination, or clinician-directed follow-through. Information related to those workflows may be collected directly by us, by a platform provider acting on our behalf, or by the licensed provider, pharmacy, or lab involved in that program.

The browse and quiz experience is designed to stay lightweight. The quiz is intended to narrow a starting path, not to serve as a complete medical record. Even so, once you move into a regulated program, consultation, prescription path, or other care workflow, additional health-related or treatment-related information may be collected, reviewed, or stored as part of that process.

Not all information you provide through ZYNDIO will be treated the same way under every law. Some information may be treated as ordinary customer or account data, while some information connected to clinical review, prescription handling, laboratory services, or medical records may be subject to additional legal or contractual requirements. If a licensed provider, pharmacy, or laboratory is involved, their own notice or legal obligations may also apply.

When information you submit becomes Protected Health Information (PHI) under the federal Health Insurance Portability and Accountability Act (HIPAA), it is handled by the affiliated clinician, pharmacy, or laboratory acting as a covered entity, and ZYNDIO may act as a Business Associate to that provider. For details about the use and disclosure of PHI, your patient rights (including access, amendment, accounting of disclosures, and restrictions), and how to file a privacy complaint, see our HIPAA Notice of Privacy Practices at /hipaa.

We do not sell your personal information in the ordinary sense of selling a customer list. We may share information with service providers and business partners that help us run ZYNDIO and complete the workflows you request.

We may also use or disclose de-identified, aggregated, or otherwise non-personal information for analytics, benchmarking, planning, operational reporting, and business improvement purposes.

If you complete a purchase, payment information is processed through payment providers and other commerce vendors used to authorize, complete, and protect transactions. We may receive order records, billing status, shipping details, and limited payment metadata needed to support the transaction, but card processing may also be governed by the policies and security controls of the payment processor involved.

Order records, receipts, chargeback records, refund activity, and support interactions linked to a purchase may be retained as part of our financial, fraud-prevention, customer-service, and compliance operations.

We use cookies, pixels, local storage, session identifiers, analytics tools, and similar technologies to keep the site running, remember session state, measure site performance, understand traffic patterns, improve the user experience, and evaluate which product or quiz paths are working.

Some of these tools help us understand how visitors use the site over time, which pages perform well, and how visitors move from browsing into sign-in, checkout, consultation, or support workflows. Your browser may allow you to block certain cookies or clear stored data, but some site features may work less well if you disable them.

You can choose whether to submit information through the quiz, create an account, begin checkout, or move into a consult or regulated program path. If you do not provide certain information, some features or services may not be available.

You may opt out of marketing emails using the unsubscribe link included in those messages. You may still receive service and account communications, including sign-in links, support responses, security alerts, checkout updates, shipping notices, refill reminders, and other operational messages. If you need help updating your information or communication preferences, contact us at hello@zyndio.com.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to ask us to limit certain processing activities, subject to legal exceptions and verification requirements. To make a privacy request, contact us at hello@zyndio.com and include enough information for us to understand and evaluate the request.

Your browser or device may also offer tools to block cookies, clear local storage, or send privacy preference signals. Where applicable law requires us to honor those controls for specific data practices, we will do so. Disabling browser storage or tracking technologies may affect how portions of the site function.

We keep information for as long as reasonably necessary to operate the site, maintain accounts, provide support, complete transactions, coordinate treatment-related workflows, comply with legal or financial recordkeeping obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information, whether an account remains active, whether a treatment path involved clinicians or regulated service providers, and whether the information must be preserved for legal, tax, fraud-prevention, or operational reasons.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No system can promise perfect security, and you should use care when choosing devices, networks, and passwords or account credentials.

If you believe your account, email access, or sign-in link has been compromised, contact us promptly so we can help investigate and secure the relevant access path.

ZYNDIO may link to third-party sites, services, or tools that we do not control. This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review their policies before sharing information with them.

ZYNDIO is intended for use in the United States. Information collected through the site may be stored, processed, or accessed in the United States by us or by service providers working on our behalf. By using the site, you understand that your information may be handled in the United States, where privacy laws may differ from those of other jurisdictions.

This Privacy Policy works alongside other notices that may apply to specific workflows, including checkout disclosures, consent flows, clinician or pharmacy notices, laboratory instructions, or state-specific privacy disclosures. If a particular program or provider gives you a more specific notice for a regulated service, that notice will apply to the information collected in that context in addition to this policy.

If you want to make a privacy request, ask a question about this policy, or appeal a privacy decision where applicable, contact us at hello@zyndio.com. We may need to verify your identity before processing certain requests.

We may update this Privacy Policy from time to time to reflect changes to the site, our practices, the programs available through ZYNDIO, or applicable law. When we update the policy, we will revise the page and post the updated version here. Your continued use of the site after an update means the revised policy will apply going forward.

If you have questions about this Privacy Policy or how ZYNDIO handles information, contact us at hello@zyndio.com. You can also reach ZYNDIO through the support channels listed on the site.