Frequently asked questions.

ZYNDIO serves as a health and wellness telehealth partner for multiple conditions. Through the platform, ZYNDIO facilitates virtual medical consultations and coordinates cost-effective prescription treatment from the comfort of home. U.S.-based physicians review each patient, complete a clinical assessment, and prescribe medication therapy when appropriate. ZYNDIO is built to make high-quality care more accessible, convenient, and affordable across the states where service is available.

Choose the therapy you need, start your visit, and answer a brief set of medical questions. ZYNDIO's U.S.-based doctors review the information you provide and prescribe medication when clinically appropriate. You should typically hear back within about 24 hours. Some states require a live chat or video consultation; when required, a doctor will contact you to complete the consultation using the required method.

You may qualify for a complimentary consultation with your order. If medication is appropriate, you can access treatment through the ZYNDIO platform at transparent cash-pay pricing that is designed to be cost-effective compared with many other websites and neighborhood pharmacy options.

ZYNDIO does not accept or bill insurance. We believe access to quality care should not depend on a third party's opinion, so the platform is built around transparency, convenience, and cash-pay pricing for doctor consultations and medication.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state where you live, subject to applicable state rules and the visit type required for your therapy.

Yes. You can choose to use your local pharmacy and ZYNDIO doctors can send your prescription there when appropriate. The most convenient pricing may be available through ZYNDIO's affiliated pharmacy network, and ZYNDIO cannot guarantee drug pricing at your local pharmacy.

The pharmacy that may fill your prescription depends on the therapy and medication. For current pharmacy disclosure or support, contact Zyndio, LLC, 30 N Gould St Ste R, Sheridan, WY 82801. Support: (307) 227 9322.

ZYNDIO works with U.S.-based medical providers and provider-network partners who review patient information, complete required consultations, and prescribe only when clinically appropriate.

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Yes. ZYNDIO takes protecting your information seriously. Please read the Privacy Policy for details.

ZYNDIO treats patients 18 years of age and older. If you are younger than 18, please seek treatment from a local primary care physician.

In case of an emergency, please call 9-1-1.

State regulations require medical providers to confirm who they are treating. That is why ZYNDIO may ask you to take a picture of yourself and your photo ID.

ZYNDIO offers service in the United States only, but restrictions may apply based on state, therapy, medication, and provider availability. Any state-specific restrictions will be disclosed and confirmed by therapy and during the intake process.

No. Your medication ships with no-contact delivery, and a signature is not required unless a carrier or dispensing pharmacy requires it for a specific shipment.

You can change your method of payment at any time. Log in to your ZYNDIO account and follow the prompts.

Use the Contact us section of the site to create a ticket. The ZYNDIO team will review it and get back to you to resolve your inquiry.

Once you complete the online visit, you should hear back from one of ZYNDIO's U.S.-based doctors within about 24 hours. Some states require a live chat or video consultation. After approval, orders are sent to the dispensing pharmacy and shipped.

Log in to your ZYNDIO account and update your shipping address at any time. Once medication has shipped and delivered, you can change your address for all future shipments.

Log in to your ZYNDIO account to reorder or cancel at any time. You will be contacted before your medication is refilled and billed to your credit card. Your medication will then be shipped.

Federal and state law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the Contact us section and ZYNDIO will get back with you.